Novel Coronavirus (COVID-19)

June 18, 2020

Mask Update from Ottawa Public Health:

The best thing you can do to reduce the spread of COVID-19 is staying at home if you are sick, washing your hands regularly with soap and water and maintaining a physical distance of two metres or six feet from others. When physical distancing is not possible, Ottawa Public Health  recommends wearing a cloth mask when in public places, like the grocery store or other retail stores.

And as of June 15, 2020, all OC Transpo customers are required to wear a cloth mask while using their services, but some exceptions apply. For more information, please click here.

Learn more about cloth masks by watching this video or by visiting Ottawa Public Health’s website.


June 9, 2020

Province of Ontario Stage 2 Reopening Update:

Effective Friday, June 12, the province will increase the limit on social gatherings from five to 10 people and more businesses and services will reopen. Everyone must continue to follow public health advice, including to practise physical distancing, wear a face covering if physical distancing is a challenge, wash hands frequently and thoroughly, and avoid touching your eyes, nose and mouth. Full reopening details here:


May 27, 2020

The City of Ottawa has set up four emergency cooling centres to provide relief from the heat to residents in need. The centers are set up to ensure users can practice proper physical distancing and will have access to washrooms and water. Residents should bring a cloth mask with them to the cooling centres if they have one.

Emergency cooling centres are open today — Wednesday, May 27 and also tomorrow — Thursday May 28 from 11 am to 7 pm. They are located at the following City facilities:

  • Ron Kolbus Lakeside Centre: 102 Greenview Avenue
  • Hunt Club Riverside Park Community Centre: 3320 Paul Anka Drive
  • Sandy Hill Community Centre: 250 Somerset Street East
  • St-Laurent Complex: 525 Coté Street

More info here:


May 26, 2020

Do you need transportation to the COVID-19 Assessment Centre? Wabano can help.

Transportation by Wabano staff is available Monday, Wednesday and Thursday from 10am – 2pm. We have a van that is equipped with a plexiglass barrier that separates the driver from the passenger (only one passenger at a time is allowed), masks must be worn by both occupants, and the vehicle is thoroughly cleaned after each use.

To book an appointment, please call our intake and crisis worker, Kathleen Harding at 613-748-0657 and press 1. You can reach Kathleen Monday to Friday, 9am – 5:30pm.

To learn more about COVID-19 testing, please visit Ottawa Public Health’s website.  

Please note: If you are in distress (e.g., significant trouble breathing, chest pain, fainting, or have a significant worsening of any chronic disease symptoms), go to the nearest Emergency Department or call 9-1-1.


May 25, 2020

COVID-19 testing update from Ottawa Public Health: any Ottawa resident who feels they need a test, even if they are not showing symptoms, can go for testing at the COVID-19 Assessment Centre or COVID-19 Care Clinics and should not be turned away (unless volumes are significant).

More details here:


May 13, 2020

IMPORTANT COVID-19 TESTING UPDATE: ANY Ottawa resident who is experiencing COVID-19 symptoms should now go for testing at the COVID-19 Assessment Centre or Care Clinics. Learn more here.


April 20, 2020

Bag-Half-Full YOW is a free grocery delivery service designed to bridge the gap of accessibility during the COVID-19 pandemic.

Operated by medical students from the University of Ottawa, this service is to serve the sick, elderly, self-isolating, and immunocompromised with limited ability to go out for groceries. Their volunteers (with police and background checks) are available to pick up and drop off groceries and prescriptions to those in need. Delivery and payment are contactless to help protect all parties and mitigate the spread of COVID-19.

Families or individuals unable to leave their house for groceries or prescriptions have two options:
1. Place an online order with one of the major grocery stores, OR
2. Provide ‘Bag Half Full’ with a detailed grocery list and one of their volunteers will do the shopping

There is no delivery or service fee. You can pay for your groceries via e-transfer, cash or cheque. They aim to have groceries delivered within 48 hours of receiving the form.

If you are unable to fill out this form online, please call 613-863-5598 or 613-558-0229.

For more information, please visit Bag-Half-Full’s website:


April 17, 2020

COVID-19 Resources in Indigenous Languages:

Be Prepared – Plan Ahead (COVID-19) Checklist in Inuktitut

Coronavirus disease (COVID-19): How to isolate at home when you may have COVID-19 in Inuktitut

COVID-19 Infographics by ITK

Coronavirus COVID-19: Resource Information in Ojibway from the Government of Ontario

Public service announcements about COVID-19 from the Government of Canada – available in 19 Indigenous languages

Preventing COVID-19 in the workplace: Employers, employees and essential service workers from the Government of Canada – available in 6 Indigenous languages

About coronavirus disease (COVID-19) from the Government of Canada – available in 10 Indigenous languages



April 14, 2020

Unsafe at Home Ottawa is a new secure text and online chat service for women who may be living through increased violence and abuse at home during the COVID-19 pandemic. Their counsellors provide emotional support, practical advice and referrals.

You can text 613-704-5535 or chat online at 7 days a week, 8:30am to midnight.


April 8, 2020

The City of Ottawa has put together a COVID-19 resource list which includes financial, community, mental health and educational resources. Please click here to view the list: (pdf file)


April 3, 2020

Mental Wellness Supports

It’s important to be informed about the latest news around COVID-19 but sometimes too much information can do more harm than good. Please click here for helpful tips from the Centre for Addiction and Mental Health on how to cope during this difficult time.

Mental Health Help & Crisis Lines:

Mental Health Crisis Line  613-722-6914
Service available 24/7. Compassionate and caring crisis support.

Distress Centre of Ottawa  613-238-3311
Service available 24/7. Help line providing emotional support and encouragement, crisis management and intervention, suicide risk assessment and prevention, and community resource/referral information.

Youth Services Bureau  613-260-2360 or 1-877-377-775 (toll free for Eastern Ontario)
Service available 24/7. Crisis line available for youth, as well as chat options at

Kids Help Phone  1-800-668-6868
Service available 24/7.Telephone, chat, and text support for children and youth.

Good2Talk 1-866-925-5454
Service available 24/7. Confidential services for post-secondary students in Ontario and Nova Scotia.

First Nations and Inuit Hope for Wellness Help Line  1-855-242-3310
Service available 24/7. Telephone counselling services available in Cree, Ojibway, Inuktitut, English, and French.


March 30, 2020

If you are in need of food and essential supplies delivered to your home, please sign up here to receive them for free from  Operation Ramzieh. Each box feeds one person for 8-10 days or a family of four for 3 days. The boxes are meant for individuals, families and communities in need.


March 25, 2020

Due to the COVID-19 situation in Ottawa, we have put together a list of online grocery options. Here are a few in the Vanier area and beyond:

Inabuggy – Delivery from Loblaws, FreshCo, Walmart and several others

Instacart – Delivery from Loblaws, Superstore, Walmart and Shopper’s Drug Mart

Loblaws – PC Express Curbside Pickup (available at McArthur Ave location)…

Ottawa Organics – Delivery on Fridays

Walmart – Pickup (available at Train Yards location)…/ottawa/walmart-terminal-avenue/750


March 23, 2020

New online COVID-19 self-assessment tool

The Government of Canada has launched a new online COVID-19 self-assessment tool. If you have symptoms, please click here to take the self-assessment.


March 16, 2020

Wabano continues to offer medical and mental wellness services. The clinic will be open 9 a.m. to 5:30 p.m., Monday to Friday.

Please do not come to the clinic if you’re concerned that you may have COVID-19 — instead, please visit Ottawa Public Health’s website for detailed information and updates or call:

  • Ottawa Public Health, 613-580-6744
  • Telehealth Ontario at 1-866-797-0000

The first COVID-19 Assessment Centre in Ottawa is now open. The COVID-19 Assessment Centre is an out-of-hospital clinic where people will be assessed by a health-care provider and tested for COVID-19 if required.

It is operated by The Ottawa Hospital (TOH) and CHEO, in partnership with Ottawa Public Health (OPH) and the City of Ottawa.

You should go to the Assessment Centre, not the Emergency Department, if:

  • You have a new or worsening cough and/or fever, and
  • In the past 14 days have either travelled outside of Canada or been in contact with someone who has been diagnosed with COVID-19.

Patients who meet the criteria above will be tested for COVID-19, which involves taking a sample from the throat or nose with a swab.

Location and hours:
Brewer Park Arena
151 Brewer Way
Accessed from Bronson Avenue opposite Carleton University
Open 8 a.m. to 8 p.m. daily