Hospital Navigator (Full-time)


Are you an individual with a passion for helping the Indigenous community?

 Do you have superior knowledge of the different services available in Ottawa?

 Are you able to advocate for clients and ensure that they are receiving the timeliness and quality of care they deserve?

The Wabano Centre for Aboriginal Health is an award-winning Health Access Centre that provides holistic primary health care to First Nation, Inuit and Métis people living in Ottawa – one of the fastest growing and diverse urban Indigenous communities in Canada.  Wabano is a fast-paced, client-oriented organization that models the Indigenous values of balance, respect and community interdependence.

As a Frontline Worker with a Post Secondary education in Social Work or a related field, combined with exceptional understanding of how to access health, mental health and social supports available in the City of Ottawa, you will want to consider this opportunity.



Under the Director of Mental Wellness, the Hospital Navigator provides intensive case management and referral services to First Nations, Inuit and Métis individuals who are transitioning from hospital based care to family and community settings. The Hospital Navigator ensures the transition is seamless and the right community, professional and cultural supports and services are in place to maximize wellness and the health of the individual. In this capacity the position fulfills a variety of case management related functions including: establishing therapeutic relationships, doing assertive outreach, providing supportive counselling, ensuring professional case management and referral and providing crisis intervention if required.


Duties and Responsibilities:

Provide Client Care

  • Building therapeutic and supportive relations with clients and family members as required;
  • Meeting clients in hospital in-patient and out-patient settings;
  • Developing strong professional relationships with all hospital staff;
  • Completing a thorough intake and assessment of client needs related to conditions requiring hospital admission, family history, current psycho/social status, disabilities, independent functioning, social/mental health needs and possible addictions issues;
  • Developing goal focused treatment plans based on functional assessment of client including determining priorities;
  • Outlining activities and timelines for actions to be carried out in collaboration with client, family and other service providers;
  • Identifying appropriate internal Wabano supports and referrals to be initiated;
  • Coordinating involvement of outside resources to be mobilized and established to execute proper transition;
  • Advocating for clients and their families when barriers arise to ensure quality and timeliness of service;
  • Promoting Indigenous beliefs, values and traditions ensuring culture as treatment is woven into the fabrics of the client treatment plan.



  • Working with the Director of Mental Wellness, an annual work plan will be developed for FNIM Advisory, Strategic Collaboration, and Knowledge Exchange;
  • Maintaining accurate and up-to-date client records, ensuring required information is shared with organizations receiving referrals, and monitoring referral status of clients;
  • Entering all client information and statistical information into the Electronic Medical Records system and other databases as required;
  • Writing letters on clients’ and organization’s behalf;
  • Creating forms and other necessary documents;
  • Researching, collating, and/or updating information on Indigenous-specific social, financial and crisis services and corresponding mainstream services that are available;
  • Evaluating the progress of the program on an on-going basis with an emphasis on client satisfaction;
  • Ensuring that all reporting has been completed on time with accurate information;
  • Gathering accurate statistical data monthly and inputting into the appropriate software.



  • Participation in Wabano events is an integral part of community and organizational support. These include:
  • Gala;
  • Annual General Meeting (AGM);
  • Symposium(s) as directed by supervisor;
  • Wabano events (feasts, Community Health Day, Culture Night etc) as directed by the supervisor.
  • Taking a leadership role in the annual Culture as Treatment Symposium with the support of an Event Coordinator or administrative staff.


External Partnerships

  • Create external partnerships to maximize client service and/or improve inter-agency relationships in the Indigenous community;
  • Facilitate the development of formal protocols between Wabano and other organizations;
  • Participate in all Hospital Navigator committees as established by the various funders.



  • A Bachelor of Social Work (or related University Level Degree) with a combination of 3 years of clinical experience;
  • At least one year of experience in a hospital setting;
  • Client service oriented;
  • Experience working on committees, networks and/or boards;
  • Superior experience and skill in application of a variety of screening and assessment procedures and tools;
  • Extensive and in-depth knowledge of local, regional and provincial Indigenous and non-Indigenous services as well as strong knowledge of local partner sector services and access procedures, including mental health, housing, and primary care;
  • Good interpersonal and counselling skills; able to work flexibly with a variety of population groups and treatment settings;
  • Demonstrated ability to communicate effectively with Indigenous people, including a sound knowledge and understanding of the issues that impact on their mental, emotional, physical, and spiritual  health in contemporary society;
  • Demonstrated cultural competency in working with First Nations, Inuit and Métis communities;
  • A nonjudgmental, inclusive, and positive attitude towards people who are experiencing problematic substance use, and other issues;
  • Ability and skills to recognize and manage the signs of a client in crisis;
  • A demonstrated ability to exercise strong decision-making skills and deal with unpredictable situations;
  • Experience/knowledge of hospital settings and their policies, procedures and processes.



  • Successful applicants will be required to submit a criminal reference check
  • Preference will be given to applicants of First Nations, Inuit or Métis descent (please self-identify to receive preference)


To pursue this opportunity, please submit a cover letter and resume.

We thank all those who apply.  Only those selected for further consideration will be contacted.  Wabano is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity or interviewing, please advise if you require accommodation.


Contact email: jobs@wabano.com

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