Manager of Training and Quality Assurance

The Role

There are nearly 40,000 Indigenous people in our Nation’s Capital, and Wabano serves over 15,000 of them every year. While you may think of Wabano primarily as a medical clinic, most clients come through doors to be part of our programs. From Elder teachings to Lunch and learns, from Cultural nights to Indigenous cultural safety training workshops, the Training and Education Department is the de facto cultural hub of Wabano.

Wabano is now looking for an experienced leader to create a new vision and structure for the  Training and Quality Assurance department and oversee its success. If you are the right person for this role, you understand processes, people, and how they work in tandem for service excellence. You thrive equally on balancing budgets and balancing workflow (yours and your team’s). But most of all, you have the passion and drive to build strong teams with the right mix of skills to serve and transform the community.

As an organization that works with the Indigenous communities, it’s important that we provide opportunities to our communities first, so First Nations, Inuit, or Métis candidates will be given priority – please self-identify.


The Responsibilities

Reporting to the CEO and working as a member of our senior management team, the Manager of Training and Quality Assurance will lead the operational success of Wabano’s cultural education and training initiatives. We will rely on you to form a strong and enthusiastic team dedicated to improving the lives of Indigenous people and with the skills to meet both funder and community expectations.

The successful candidate will be responsible for

Team management and development

  • Craft a new Team structure and create a plan to actualize this new structure.
  • Recruit, hire, and oversee orientation and continual learning of your department.
  • Supervise and coach your Team Leads.
  • Build cohesion between your teams.
  • Inspire confidence in your team through effective communication and clear direction.

Quality program creation, delivery, and evaluation

  • Be inspired by Indigenous ways of being and knowing, finding innovative ways to merge culture with services.
  • Identify client and community needs and support team in creating services to meet these needs – balancing with funder requirements.
  • Implement relevant activities on the strategic plan and communicate strategic priorities to your team.
  • Engage consultants (evaluators, event planners, etc.), elders, and traditional knowledge keepers to support your team’s efforts.
  • Lead quality assurance initiatives and consistently monitor the quality of all services, identifying areas for improvement and leading solutions when needed.
  • Streamline internal operational processes so that staff can do their work effectively.

Program budgets and reporting

  • Create budget forecasts and spending plans in collaboration with the Executive Director.
  • Manage program budgets and monitor spending.
  • Ensure all funder reports are completed accurately and on time.



It is an extraordinary opportunity for a person with a strong training initiatives development and senior management experience to grow and be part of innovative cultural programs.

Specific requirements include:

  • Minimum of a bachelor’s degree.
  • Five (5) years of experience in team management roles
  • Indigenous ancestry preferred, or equivalent work/lived experience with Indigenous communities. Only candidates with experience working with Indigenous people will be considered.
  • Strength in hiring, recruiting, managing, developing, coaching, and retaining individuals and teams, empowering them to elevate their levels of responsibility, the span of control, and performance.
  • A strong change and project management skills overseeing complex, multifaceted projects resulting in measurable successes and program growth.
  • Demonstrated success n developing and operationalizing innovative community engagement and training programs.
  • Excellent verbal and written communication skills with exceptional attention to detail.
  • Ability to work occasional flexible hours, including evenings and weekends.


Why Work for Us:

  • Collaborative and Supportive Work Environment
  • Comprehensive Group Health and Dental Insurance
  • Employee Pension Plan (defined benefits) with a matching contribution from Wabano
  • Employee Assistance Program – the best in the world
  • Four (4) weeks of paid vacation time
  • Ten (10) paid personal/sick days
  • Access to cultural teachings and knowledge keepers
  • Work with dynamic teams from various sectors


Salary Range:

  • $85,000-$90,000 per year + Benefits


Application Details

Please submit your application to jobs@wabano.com. Application materials include a cover letter and resume. This opportunity will remain open until filled, so tell us your story early!

Successful applicants will be required to provide a criminal reference check.

Wabano is an inclusive and equitable organization that encourages applications from qualified candidates, including persons with disabilities and members of visible minorities. The position is open to all qualified applicants, although preference will be given to candidates of Indigenous ancestry (please self-identify in your application).

Wabano is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity or interviewing, please advise if you require accommodation.

We thank all those who apply. Only those selected for further consideration will be contacted.


Contact email: Jobs@wabano.com

Apply Online

Related Careers

Cultural Program/Events Planner

EMPLOYMENT OPPORTUNITY Cultural Program/Events Planner Full-time position Contract to March 31, 2025 with the possibility of extension Context The Wabano Centre for Aboriginal Health is…

Indigenous Cultural Safety (ICS) Trainers/Facilitators – Consulting

Indigenous Cultural Safety (ICS) Trainers/Facilitators Consulting – dates will vary Context Are you an experienced trainer/facilitator with a passion for improving services for Indigenous people?…