Care Coordinator (Full-time)

EMPLOYMENT OPPORTUNITY

Care Coordinator

Full-time on site position 

You understand diverse health conditions and how to navigate the healthcare system. You’re skilled at helping people make sense of healthcare information and care plans, and you’re passionate about advocacy and client‑centred care.

If this sounds like you, consider Wabano as your next career opportunity.

At Wabano, you will provide trauma‑informed, intensive case management to Indigenous people with complex health and mental health needs. You’ll work in a supportive, values‑driven environment where you are valued, challenged, and supported.

About Wabano

The Wabano Centre for Aboriginal Health is an award‑winning Indigenous Health Access Centre providing holistic, culturally grounded health services to First Nations, Inuit, and Métis people living in Ottawa—one of Canada’s fastest‑growing and most diverse urban Indigenous communities.

Wabano is a fast‑paced, client‑focused organization that models Indigenous values of balance, respect, and community interdependence.

Position Summary

The Care Coordinator provides high‑quality, client‑centred case management to individuals living with complex medical and mental health needs. Using an intensive case management approach, the Care Coordinator works collaboratively with clients, their personal supports, and internal and external care providers to create and implement coordinated care plans rooted in the client’s priorities.

The Care Coordinator plays a key role in improving clients’ experiences within the health and social service systems through advocacy, creative problem‑solving, and accountability.

Key Responsibilities

• Manage a caseload of clients with complex needs in collaboration with internal and external health and social service providers
• Develop and implement integrated care plans that coordinate services within Wabano and across partner organizations
• Facilitate case conferences with clients and their support teams to enhance communication and continuity of care
• Advocate for clients to improve their experiences navigating health and social service systems
• Provide education and coaching to clients and their supports, including chronic disease self‑management, coping strategies, communication skills, and other life skills
• Accompany clients to appointments, when needed, to ensure their voices are heard and they receive appropriate, high‑quality care
• Monitor progress and adjust care plans based on clients’ goals, needs, and strengths

Qualifications

Don’t disqualify yourself! You may not meet every qualification, and Wabano values and recognizes the lived experience of Indigenous people.

• Post‑secondary education in Social Work, Nursing, Health Sciences, Public Health, or a related field
• Minimum of 3 years’ experience in a related role
• Demonstrated experience in case management and care plan coordination within a team‑based environment
• Ability to connect clients to internal and external supports and complete required follow‑up
• Strong understanding of and commitment to trauma‑informed care
• Experience working with Indigenous communities and sensitivity to Indigenous issues
• Willingness and commitment to learning about Indigenous cultures to better support clients
• Excellent communication, interpersonal, and customer service skills
• Ability to work both independently and collaboratively within a team
• Proficiency with computers and common software applications
• Clear criminal reference check for work with vulnerable populations

Salary Range: 62,000 – 65,000 with Benefits

Why Work With Us

• Collaborative and supportive work environment
• Comprehensive group health and dental benefits
• Defined Benefit Pension Plan (HOOPP) with employer matching
• Employee Assistance Program (EAP)
• Annual Wellness Spending Account
• Critical Illness Insurance
• Four (4) weeks of vacation
• Access to cultural teachings and Knowledge Keepers
• Opportunity to work with dynamic, interdisciplinary teams across sectors

Application Details

Please submit your application to jobs@wabano.com. Application materials include a cover letter and resume.

This opportunity will remain open until filled. Tell us your story early!

Successful applicants will be required to provide a criminal reference check.

Wabano is an inclusive and equitable organization, encouraging applications from qualified candidates including persons with disabilities and members of visible minorities.  The position is open to all qualified applicants, although preference will be given to candidates of Indigenous ancestry (please self-identify in your application).

Wabano committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity or interviewing, please advise if you require accommodation.

We thank all those who apply.  Only those selected for further consideration will be contacted.

“This posting is for an existing vacancy.  All applications are reviewed by out hiring team; Wabano does not use artificial intelligence or artificial intelligence-enabled applications to screen or select candidates.”