Crisis & Intake Worker (Full time/Contract)

EMPLOYMENT OPPORTUNITY

Crisis & Intake Worker (Full-time / Contract)

Are you a social services worker with passion for working with the Indigenous community?

Are you friendly with good customer service skills? If so, this opportunity is for you!

 Wabano is seeking positive, community-minded team members who are energized by challenge and motivated to serve our community.

The Wabano Centre for Aboriginal Health is an award-winning Health Access Centre that provides holistic health services to First Nation, Inuit and Métis people living in Ottawa – one of the fastest growing and diverse urban Indigenous communities in Canada. Wabano is a fast-paced, client-oriented organization that models the Indigenous values of balance, respect and community interdependence. Wabano is proud to be accredited through the Canadian Centre for Accreditation, a third-party review based on accepted organizational practices that promote ongoing quality improvement and responsive, effective community services.

Purpose of Position

The Intake Crisis Worker serves as the first point of contact for individuals and families in crisis, providing immediate, culturally safe, and trauma-informed support. This role will consist of conducting mental health and Clinic intakes, initial assessments, and makes referral connections to internal and external services. Grounded in Indigenous-led, holistic care, the Crisis Intake worker builds trust, reduces barriers to access, and collaborates with interdisciplinary teams, Elders, and community partners to ensure timely, culturally relevant support that promotes healing and well-being.

Responsibilities

• Provide intake to new clients of the Centre;
• Provide culturally-appropriate direct service including client assessment and referrals, crisis intervention, advocacy, and case management;
• Provide advocacy and referrals to help clients access relevant community services;
• Enter all client information and statistical information into the Electronic Medical Records system and other databases as required;
• Maintaining accurate, confidential, and up-to-date client records, ensuring required information is shared with organizations receiving referrals, and monitoring referral status of clients;
• Other administration tasks in order to provide high-quality client care or as dictated by the needs of the organization.

 Qualifications

• Post secondary degree/diploma in a social services field;
• Exceptional customer service skills and problem-solving ability;
• Experience working in a front-line role;
• Able to work in a high pressure, fast paced environment;
• Excellent computer skills – experience using an Electronic Medical Records System will be considered an asset;
• Ability to speak an Indigenous language will be considered a strong asset;
• Knowledge, sensitivity and awareness of the history, culture and unique needs of the urban Indigenous culture;
• Excellent organizational skills with strong oral and written communication skills.
• Proficiency with Microsoft Office tools, particularly Excel, Word and PowerPoint;
• Ability to work flexible hours including evenings and weekends.
• Clear criminal reference check to work with vulnerable population is required.

Why Choose Us

• Join a collaborative and supportive work environment.
• 4% in lieu of vacation
• 93% of staff report that their work at Wabano is meaningful and impactful.

Salary Range

$50,000 to $55,000

HOW TO APPLY

First Nations, Inuit or Métis candidates will be given priority, please self-identify.

Please send your application to jobs@wabano.com, including a cover letter and resume. Apply early — this position will remain open until filled.

Wabano is committed to fostering an inclusive and equitable workplace. We welcome applications from all qualified candidates, including persons with disabilities and members of visible minorities.

Preference will be given to candidates of Indigenous ancestry (please self-identify in your application).

Wabano is dedicated to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity or interview, please let us know if you require accommodation.

We thank all applicants for their interest; however, only those selected for further consideration will be contacted.

This posting is for an existing vacancy. All applications are reviewed by our hiring team; Wabano does not use artificial intelligence tools or artificial intelligence-enabled applications to screen or select candidates.