Programs Manager

EMPLOYMENT OPPORTUNITY

Programs Manager  (Full-time position; Permanent)

The Role

There are over 40,000 Indigenous people in our Nation’s Capital and Wabano serves over 15,000 of them every year. While you may think of Wabano primarily as a medical clinic, most clients come through doors to be part of our programs. From Elder teachings to youth culture camps, from seniors’ home support to cooking and fitness classes, the Programs Department is the cultural hub of Wabano.

The Programs Manager role has been a core component of Wabano’s senior management team for over 20 years, but over time, the role has evolved and grown. In the last five years, the Programs Department has doubled in size and now has about twenty two staff creating and delivering unique programs for every stage of the life cycle.

Wabano is now looking for an experienced leader to create a new vision and structure for the Programs Department and oversee its success. If you are the right person for this role, you understand process, people, and how they work in tandem for service excellence. You thrive equally on balancing budgets and balancing workflow (yours and your team’s). But most of all, you have the passion and drive to build strong teams with the right mix of skills to serve and transform community.

 

The Responsibilities

Reporting to the CEO and working as a member of our senior management team, the Programs Manager will lead the operational success of Wabano’s cultural, health and social programming. We will rely on you to form a strong, enthusiastic team dedicated to improving the lives of Indigenous people and with the skills to meet both funder and community expectations.

The successful candidate will be responsible for:

Team management and development

• Recruit, hire, and oversee orientation and continual learning of your department.
• Supervise and coach your Team Leads.
• Build cohesion between your teams.
• Inspire confidence in your team through effective communication and clear direction.

Quality program creation, delivery and evaluation

• Be inspired by Indigenous ways of being and knowing, finding innovative ways to merge culture with services.
• Identify client and community needs and support team in creating services to meet these needs – balancing with funder requirements.
• Implement relevant activities on strategic plan and communicate strategic priorities to your team.
• Engage consultants (evaluators, event planners etc.) and traditional knowledge keepers to support your team’s efforts.
• Monitor quality of all services, identifying areas for improvement and leading solutions when needed in alignment with the strategic objective of continuous quality improvement.
• Streamline internal operational processes so that staff can do their work effectively.

Program budgets and reporting

• Create budget forecasts and spending plans, in collaboration with the CEO.
• Manage program budgets and monitor spending.
• Ensure all funder reports are completed accurately and on time.

 

Qualifications

This is an extraordinary opportunity for a person with team management experience to grow and be part of innovative cultural programs.

Specific requirements include:

• Master’s degree in social services, healthcare, administration, or related field or combination of education and experience.
• Minimum 5 years of management experience with team(s) of 10 or more people.
• 5 years experience in project management in community-based organization.
• Demonstrated ability to achieve goals set out in strategic plans.
• Talent for networking and relationship management with a broad spectrum of contacts.
• Experience, understanding, and knowledge about social determinants of health and how they relate to the urban Indigenous community.
• Sensitivity to Indigenous traditions and cultural practices. Specific knowledge and experience with Indigenous healing practices will be considered an asset.
• Strong interpersonal, conflict resolution and creative problem-solving skills.
• Experience in Indigenous organization considered an asset.
• Experience in health care setting or mental health setting considered an asset.

 

Why Work for Us

• Collaborative and Supportive Work Environment
• Comprehensive Group Health and Dental Insurance
• Employee Pension Plan (defined benefits) with matching contribution from Wabano
• Employee Assistance Program – the best in the world
• Critical illness coverage
• Four (4) weeks paid vacation time
• Ten (10) paid personal/sick days
• Access to cultural teachings and knowledge keepers
• Work with dynamic teams from various sectors

 

Salary

• $95,000-$105,000 per year + Benefits

 

Application Details

Please submit your application to jobs@wabano.com. Application materials include a cover letter and resume. This opportunity will remain open until filled, so tell us your story early!

This posting is for an existing vacancy. All applications are reviewed by our hiring team; Wabano does not use artificial intelligence tools or artificial intelligence-enabled applications to screen or select candidates.

Successful applicants will be asked to provide a valid police record check. 

Wabano is an inclusive and equitable organization, encouraging applications from qualified women and men, including persons with disabilities and members of visible minorities. The position is open to all qualified applicants, although preference will be given to candidates of Indigenous ancestry (please self-identify in your application).

Wabano is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity or interviewing, please advise if you require accommodation.

We thank all those who apply.