Medical Receptionist – full-time, permanent position

Medical Receptionist

Full-time, Permanent Position

Context

You are the first smile people see — welcoming, grounded, and calm under pressure.
You care deeply about community, wellness, and making every person who walks through the door feel seen and supported.
You take pride in creating a space that feels safe, respectful, and organized for clients, families, and visitors alike.

If this sounds like you, consider joining Wabano Centre for Aboriginal Health as our Medical Receptionist.

Our medical clinic is a busy, vibrant place where every day brings something new. We’re looking for a compassionate, detail-oriented individual who thrives in a fast-paced environment, brings excellent communication and organizational skills, and understands the importance of culturally safe care for Indigenous clients and families.

As an organization serving the Indigenous community of Ottawa, we are committed to ensuring opportunities for our community first. First Nations, Inuit, or Métis candidates are strongly encouraged to apply and to self-identify in their application.

The Role

The Medical Receptionist is the heart of Wabano’s clinic operations. You will be the first point of contact for clients and visitors, helping ensure a smooth, welcoming, and professional experience from start to finish.

Key Responsibilities:

• Create a warm, respectful, and culturally safe welcome for all clients, community members, and visitors.

• Manage multiple clinic schedules, including bookings for physicians, nurse practitioners, and walk-in appointments.

• Provide excellent customer service both in person and through phone and email communications.

• Support clients in navigating services and provide accurate information about clinic processes.

• De-escalate challenging interactions with patience, empathy, and professionalism.

• Input and update personal and medical information in the electronic medical records system (preferably PS Suite).

• Manage incoming and outgoing documentation with a high level of accuracy, confidentiality, and respect for privacy.

• Prepare materials, type clinical notes, and create and maintain organized filing systems.

• Support clinic flow and teamwork through flexibility, communication, and accountability.

• Perform additional administrative tasks as assigned.

Qualifications

We recognize that not every candidate will have all the listed qualifications — Wabano values lived experience, community knowledge, and a willingness to learn.

Education & Experience:

• Post-secondary completion in Medical Office Administration, Administrative Assistant, or a related field.

• Minimum one to two years of experience in a medical clinic or healthcare administrative role.

• Demonstrated experience working with or understanding Indigenous communities and health care experiences.

• Proficiency with Electronic Medical Records (EMR) systems (preferably PS Suite) and Microsoft Office tools.

• Excellent customer service and communication skills — both verbal and written (phone, email, and in person).

• Strong time management and ability to multitask in a fast-paced environment.

• Proven ability to manage sensitive information with professionalism and discretion.

• Demonstrated verbal de-escalation and problem-solving skills.

• Knowledge of Indigenous and non-Indigenous health and social service systems in Ottawa is an asset.

• Crisis Intervention Training certification is considered an asset.

Successful candidates will be required to provide a Criminal Reference Check for working with vulnerable populations.

Why Work at Wabano

• Collaborative, supportive, and culturally grounded work environment.

• Opportunities to learn from Elders, Knowledge Keepers, and cultural teachings.

• Work as part of dynamic, interdisciplinary teams serving the Indigenous community.

• Four weeks of vacation annually.

• A meaningful role contributing to community wellness, connection, and healing.

Salary Range:

$46,000 to $50,000 plus benefits

Application Details

Please submit your application to jobs@wabano.com. Application materials include a cover letter and resume. This opportunity will remain open until filled, so tell us your story early!

Wabano is an inclusive and equitable organization, encouraging applications from qualified candidates, including persons with disabilities and members of visible minorities. The position is open to all qualified applicants, although preference will be given to candidates of Indigenous ancestry (please self-identify in your application).

Wabano is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity or interviewing, please advise if you require accommodation.

We thank all those who apply. Only those selected for further consideration will be contacted.

Don’t think this is the right job for you? Let us try and find you the right fit within Wabano.